How do I handle walk-ins and appointments at the same time?

The conflict is always the same: a walk-in shows up right when your 2 o'clock is due, and someone has to decide who goes first. Most shops solve it by protecting booked appointments and slotting walk-ins into the gaps, but that only works if you can see the gaps.

A walk-in queue with a posted wait time takes the guesswork out of it. The walk-in can see roughly how long the wait is and decide whether to stay, and you are not interrupting a cut to explain it to them in person.

It also cuts down on the awkward moment where a walk-in thinks they are next and a booked client walks in ahead of them. If the wait time is visible, that conversation does not need to happen.

Turbo Link's kiosk mode and walk-in queue are built for this, showing current wait times so both the barber and the client can see where things stand.